Refund and Returns Policy
We want you to be happy with your Alzarina order. This policy applies to purchases made through alzarina.com and does not affect your statutory rights.
Changing your mind
Our online cancellation period is 14 days. You may tell us that you wish to cancel an online order within 14 days after receiving it. After telling us that you wish to cancel, you have a further 14 days to return the item.
Items must be unworn, unused and returned with their original tags and packaging. You may handle an item only as you reasonably would in a shop. We may reduce a refund if handling has reduced the item’s value.
Items that cannot be returned
Sealed items supplied for health or hygiene reasons cannot be returned after the seal has been broken, unless they are faulty. Personalised or made-to-order items may also be excluded from change-of-mind returns.
Return postage
For a change-of-mind return, you are responsible for the cost and safe return of the item. If an item is faulty, damaged or incorrect, contact us before returning it so we can provide the appropriate return instructions and cover reasonable return costs.
Refunds
Approved refunds are made to the original payment method. We will process the refund within 14 days after receiving the returned goods, or after you provide evidence that they were sent back, whichever is earlier. Where required, we will also refund the standard outbound delivery charge. Additional delivery upgrades are not refundable beyond the standard-delivery amount.
How to request a return
- Use our contact page and include your order number and the item you wish to return.
- If the item is faulty, damaged or incorrect, include clear photographs.
- Wait for our return instructions before sending anything.
- Pack the item securely and retain proof of postage until the return is completed.
Do not send returns to the shop without first receiving return instructions.