Privacy Policy
Last updated: 9 September 2026
Who we are
Alzarina is operated by AL ZARINA LTD (company number 09740040), registered at Unit 89 Level 3, The Exchange Hall, Ilford, Essex, IG1 1RS. Our website is alzarina.com. You can contact us at contact@alzarina.com or on 0208 4780854.
Information we collect
We collect information you provide when you place an order, create an account, join a wishlist, contact us or use Click & Collect. This may include your name, billing and delivery addresses, email address, telephone number, account details, order history and messages. We also collect technical information such as your IP address, browser, device and essential cookie data.
How we use your information
We use personal information to process and deliver orders, take payment, provide Click & Collect, respond to enquiries, manage accounts and wishlists, prevent fraud, keep the website secure, maintain business and tax records, and meet our legal obligations. Where required, we ask for consent before sending marketing communications.
Payments
Online payments are processed by PayPal. Alzarina does not receive or store your full PayPal login or card details. PayPal processes payment information under its own privacy policy.
Who we share information with
We share only the information needed with service providers that help us operate the store, including PayPal for payments, Royal Mail Click & Drop for fulfilment, website hosting, email and security providers, and professional advisers. We may also disclose information where required by law.
Cookies
The website uses essential cookies for the basket, checkout, customer accounts, security and site operation. Analytics or marketing cookies may also be used where permitted. You can control non-essential cookies through the cookie controls and your browser settings, although blocking essential cookies may prevent checkout or account features from working.
How long we keep information
Order and transaction records are retained for the periods required by law and for accounting, fraud prevention and dispute handling. Account information is kept while the account remains active. Enquiries are kept only as long as needed to respond and maintain an appropriate business record.
Your rights
Under UK data-protection law, you may have rights to access, correct, delete or restrict the use of your personal information, object to certain processing, and receive a portable copy of information you supplied. You may withdraw consent to marketing at any time.
To exercise these rights, email contact@alzarina.com. You may also complain to the UK Information Commissioner’s Office at ico.org.uk.
Changes to this policy
We may update this policy when our services or legal obligations change. The latest version will always be published on this page.